FAQs


PURCHASE INFORMATION

  • When will I be charged for my order?

  • Why do I see multiple charges for the same amount?

  • Some of your product is not available in my country for sale. Why?

  • Will [insert figure name] be re-released?

  • How can I change the payment method for a Pre-Order?

  • Can I purchase more than the individual purchase limit?

    Please take note of the maximum number of each product available per customer. If you order more than the maximum purchase limit, your order will be subject to cancellation without warning.

  • I placed an order, but I changed my mind and would like to cancel my order.

    Log in to your account. Go to your User Profile and select “My Order History”. Choose the Pre-order product you wish to cancel for refund. Under the “Price and Totals” section, select “Order Refund” and it will ask you for confirmation for refunding your order. Confirm by selecting Yes and your refund will be available to you typically within 3-5 business days depending on your payment method.

    If you have any other questions about your refund, please contact customer service at cs@goodsmileconnect.com to request an order cancellation. Once an order is ready for shipment or ships, it cannot be cancelled.

FIGURE QUALITY

  • My product packaging has been damaged.

  • My product is missing parts.

SHIPPING & RETURNS INFORMATION

  • How can I track my order? When will my shipment arrive?

  • How much does shipping cost? What shipping carrier is used?

    Please note: Economy shipping provides no insurance on the package. If the Package is missing/not delivered/damaged No claim can be filed with the carrier and no refund/replacement can be issued.

  • When will the product I Pre-Ordered be shipped?

  • How much does shipping cost? What shipping carrier is used?

  • My address has changed since I placed a Pre-Order and I would like to change my address for the order.

  • My shipment has been stopped for customs clearance. Can this be prevented?

  • I received my order and would like to return it. What is your return policy?

  • DISCLAIMER

  • Pre-order products from Japan

    Japan Post advises that there are serious delays in the handling of outbound mail due to continually rising volumes, particularly in express mail and parcels sent to China. This, coupled with the cancellation of flights between Japan and China, is causing congestion at sorting centers and other facilities. Japan Post is taking active steps to decrease backlogs as soon as possible. However, as more and more airlines cancel their flights to China, delays are expected to continue.